Returns & Exchanges
At Maison Berger Paris, we strive to ensure your home fragrance experience is perfect; however, if you are not completely satisfied, you may return unused products in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and the reason for the return to receive a Return Authorization.
Prepare the Package
Carefully pack the unused items, including all original accessories and fragrance refills, into a secure shipping box to prevent damage during transit.
Ship to Maison Berger
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, ensuring you retain the tracking receipt for your records.
Refund Processing
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing